Shipping Policy

1. Processing Time

• All orders are processed within [3] business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
• During high-volume periods (such as holidays or promotions), processing may take an additional [2] business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[3–5] business days	[EGP 100 / Free over 5,000]
Express Shipping	[1–2] business days	[EGP 250]

Delivery delays can occasionally occur.

3. Shipping Coverage

• We currently ship to addresses within Egypt.
  

4. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• The tracking number will be active within [1-2] business days.
• You can track your order at any time by [logging into your account / clicking the tracking link in your confirmation email].

5. Order Changes

• If you need to change your shipping address or order details, please contact us at hello@playmaticshub.com as soon as possible.
• We are unable to make changes once an order has been processed or shipped.

6. Lost, Delayed, or Damaged Packages

• Playmatics is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or reach out to us directly at hello@playmaticshub.com so we can evaluate the issue and make it right.
• If your package shows as delivered but you have not received it, please contact us within 1 day of the delivery date so we can investigate.

7. Questions

If you have any questions about our shipping policy, please contact us at hello@playmaticshub.com.