Refund policy

Return Policy

 

1. Return Eligibility

  • You have 14 days after receiving your item to request a return.
  • To be eligible, your item must be:
    • In the same condition you received it
    • Unworn or unused
    • With original tags attached
    • In its original packaging
  • You'll also need the receipt or proof of purchase.

 

2. How to Start a Return

  • Contact us at hello@playmaticshub.com to request a return.
  • Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping

  • If your return is accepted, we'll send you instructions on how and where to send your package.
  • The customer is responsible for the cost of return shipping.

4. Inspection & Condition Requirements

  • Once we receive your item, we will inspect it to confirm it meets our return eligibility requirements.
  • If the item is not in the same condition it was sent to you — for example, if it has been worn or used, or if the tags or original packaging have been damaged — the return will be declined, and the item will be shipped back to you at your cost.

 

5. Damages and Issues

  • Please inspect your order upon reception.
  • If an item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

6. Exceptions / Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  1. Oral, sensory, and mouth-related items — including TalkTools products, chewy jewelry, silicone finger toothbrushes, and any other item designed to be placed in or near the mouth.
  2. Worn or body-contact items — including weighted vests and blankets, body socks, sensory wristbands (spiky and fuzzy bands), and hearing protection (e.g., Alpine Muffy Kids).
  3. Personal care and health devices — including nail clippers, nasal bulbs, thermometers, and medicine dispensers.
  4. Items intended for direct skin contact during therapeutic use — such as therapy brushes and vibrating pillows.

In addition, the following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

7. Exchanges

  • The fastest way to get what you want is to return your current item, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

  • We will notify you once we've received and inspected your return, and let you know if the refund was approved.
  • If approved, you'll be automatically refunded to your original payment method within 10 business days.
  • Please note it can take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at hello@playmaticshub.com.

9. Questions

For any return-related questions, reach out to us anytime at hello@playmaticshub.com.